Preparing your experience
A managed service that only closes tickets is failing slowly. Ours is contracted to eliminate the causes, and reports on incidents prevented alongside incidents resolved.
Traditional application support optimises for response time against a ticket. That measures how quickly someone acknowledges a problem, not whether the problem keeps happening.
We run managed services on site-reliability principles. Every recurring incident gets a root-cause review and a permanent fix on a committed date. Toil is tracked and automated away. Service reviews report error budgets, change success and the trend line for repeat incidents.
Coverage spans applications, Oracle and PostgreSQL databases, cloud platforms, Kubernetes and security monitoring, delivered from a follow-the-sun model across India, the Gulf and Europe.
Ranges observed across comparable engagements. Yours will be modelled against your own baseline.
What changes for the organisation, stated as outcomes rather than features.
Follow-the-sun engineering shifts with named leads per client — not an offshore first line reading from a script.
Every repeat incident receives a root-cause analysis and a funded permanent fix with a committed delivery date.
Threat detection, vulnerability management and patch orchestration run by the same team that operates the platform.
A live service dashboard with SLA attainment, error budgets and open risks — no monthly slide deck required.
One accountable team across applications, data, platform and security.
How your organisation interacts with the service.
The disciplines that keep the estate healthy.
The work that removes tomorrow’s incidents.
Continuous protective monitoring.
The platforms and standards we build and support in this practice.
A sequence designed so each stage produces something usable, not just a document.
Knowledge capture, runbook validation and shadowing until the incoming team can demonstrate competence, not just attendance.
Attack the top ten recurring incidents and the monitoring blind spots that let them go unnoticed.
Automate the highest-toil runbooks, tune capacity and cost, and tighten the change process.
A funded improvement backlog agreed quarterly with the business, reported against measurable outcomes.
Knowledge capture, runbook validation and shadowing until the incoming team can demonstrate competence, not just attendance.
Attack the top ten recurring incidents and the monitoring blind spots that let them go unnoticed.
Automate the highest-toil runbooks, tune capacity and cost, and tighten the change process.
A funded improvement backlog agreed quarterly with the business, reported against measurable outcomes.
An SRE-led managed service reduced priority-one incidents by 64% in twelve months while raising clinical system availability to 99.99%.
−0%Priority-one incidents in year one
Read the case studyPlatforms your engineers do not have to fight
Kubernetes platforms, DevOps pipelines, observability and zero-trust networking — the foundation everything else is deployed onto.
Explore practiceMigration with a business case that survives the invoice
AWS, Azure and OCI migration and modernisation — landing zones, workload moves and the FinOps discipline that keeps the savings real.
Explore practiceDeep Oracle engineering, from the database up
Oracle Database, Exadata, Fusion, APEX and OCI — performance engineering, upgrades and licence-aware architecture from specialists.
Explore practiceA conversation with the practice lead, not an account manager. Bring the constraints — that is the useful part.